IBM: Ongoing Team Development Lab
7 participants | 16 weeks
Overview
MakeTeamWork partnered with an IBM Design Team in a recurring Learning Retrospective format over 16 weeks.
This was an embedded team development lab focused on behavioural and stakeholder capability.
Challenge
The team wanted to become confident feedback givers and improve stakeholder interactions. The challenge was cultural — not tactical.
Approach
Phase 1: Psychological Safety & Feedback Foundations
- Shared norms
- Structured feedback practice
- Introduction to NVC
Phase 2: Applied Stakeholder Management
- Live stakeholder mapping
- Expectation clarification
- Engagement redesign
The recurring format enabled real behavioural change.
Outcome
- Shared feedback language
- Higher psychological safety
- Improved stakeholder prioritisation
- Reduced friction across projects
The team moved from reactive coordination to intentional stakeholder leadership.
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